Right of Withdrawal
Last updated: December 2024
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us
Fixcosts
Tom Silas Helmke c/o Online-Impressum.de #4746
Europaring 90
53757 Sankt Augustin
Germany
Email: info@fixcosts.com
of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you, without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract.
We will use the same means of payment for the reimbursement that you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of the reimbursement.
Special Notes for Digital Content
For digital content (such as our subscription service), your right of withdrawal expires prematurely if:
- You have expressly agreed that we begin the execution of the contract before the withdrawal period expires, and
- You have acknowledged that by giving your consent, you lose your right of withdrawal when we begin executing the contract.
This consent is obtained via a checkbox before purchasing a Premium or Pro subscription.
Our 14-Day Money-Back Guarantee
Risk-Free – Money Back, No Questions Asked
In addition to your statutory right of withdrawal, we offer you a voluntary 14-day money-back guarantee.
How it works:
- If you are dissatisfied for any reason within the first 14 days after purchase, we will refund your full purchase price.
- No conditions, no complicated forms, no questions asked.
- Simply contact us via email at info@fixcosts.com.
- The refund will be processed within 14 business days to your original payment method.
This guarantee is in addition to your statutory rights and does not limit them in any way.
Sample Withdrawal Form
If you wish to withdraw from the contract, you may fill out the following form and send it to us (this is not mandatory):
To:
Fixcosts
Tom Silas Helmke c/o Online-Impressum.de #4746
Europaring 90
53757 Sankt Augustin
Email: info@fixcosts.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*) / for the provision of the following service (*):
_________________________________________________
Ordered on (*) / received on (*): _________________
Name of consumer(s): _____________________
Address of consumer(s): _________________
_________________________________________________
Date: _____________ Signature: ________________
(*) Delete as appropriate.
Contact
If you have questions about the right of withdrawal or our money-back guarantee, please contact:
Fixcosts Support
Email: info@fixcosts.com
We typically respond within 24-48 hours.